​Consultation & Booking:​

Our Consultation and Booking Policy outlines the procedures and expectations for clients seeking consultations and making appointments with us. Our aim is to provide a seamless and enjoyable experience while ensuring clear communication, convenience and personalized services. 

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Initial Consultation & Cost:​

Clients are encouraged to schedule an initial consultation before any service to discuss their goals, preferences and any relevant health or skin conditions. This can be done via phone call, face time on Zoom or WhatsApp or in - person.

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During the consultation, we will provide information about available services, products, expected results, 

pre treatment instructions and aftercare. Based on the client's needs and preferences, we will recommend suitable services and develop personalized treatment plans.  

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Consultations are usually 45mins to 1 hour in length. We prefer to cover all avenues including any questions and concerns that you have and to fully understand your requirements so that we can serve you in the best possible way.  

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In some cases you may be required to send your pictures in order to evaluate a correct treatment plan for you. 

You can send your pictures via email to elitepmuaesthetix@gmail.com 

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Booking Procedures:​

For your convenience, we provide an online booking service. Clients can also book appointments via phone call, text, or email, or by filling out your details here, and we will get back to you shortly. We recommend booking appointments well in advance to secure preferred time slots, especially for popular services. If you are a new client, you will need to start with booking a consultation. 

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Appointment Confirmation:​

​Clients will receive a confirmation text message or email after successfully booking an appointment.

A reminder will be sent 24 hours before the scheduled appointment to help clients prepare and plan accordingly. 

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Cancellation & Rescheduling:

​Clients are required to provide at least 24 hours' notice for appointment cancellations. Clients are encouraged to arrive on time to ensure the full duration of their scheduled service. In case of late arrival, the treatment duration may be adjusted to avoid inconveniencing other clients who may be booked after your appointment. 

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eForms

You will be sent eForms (electronic consent forms) to complete prior to your appointment, usually 24 hours before the day of your consultation or treatment. These will be sent to you usually via a text link.

These forms are to be completed by you before your treatment. In some cases no appointment will be booked for you until your completed forms have been received. 

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Payments: ​

​Payment for services and products can be made at the time of booking or upon completion of the service, based on the client's preference. We accept various forms of payment, including credit/debit cards, cash and digital payment methods and as e-transfer and PayPal.

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Confidentiality:​

Information shared during consultations, including personal details and treatment preferences will be kept confidential in accordance with our privacy policy. 

 

By adhering to these guidelines, we aim to provide exceptional services, maintain clear communication and ensure a positive experience for all clients. 

If you have any questions or concerns, please contact us.  

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Returns & Refunds:

Product Purchases: Once a product has been purchased, unless it is in it's original unopened state, it is not refundable. Product refunds are only acceptable when purchased within 30 days. Online product purchases are subject to postage which is to be paid by the customer. 

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Service Packages: Once a service package has been purchased there are no refunds. If you change your mind, the cost of the services can only be used for another service of your choice.

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Social Media:

We do not communicate with or contact any clients through social media platforms like Twitter, Facebook or Instgram, so please kindly contact us via email, phone or the contacts page.

 

We look forward to working with you and to help you meet your skincare goals.

It is our commitment to you, to do the best we can to ensure that you benefit from our services. 

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We hope to see you soon and wish you well!